Terms & Conditions

Effective Date: 23 June 2025

1.0 General Information

1.1 Introduction

This website is owned and operated by ANANTA Home of Healing, a provider of Ayurvedic consultations and treatments. These Terms and Conditions govern your use of the website and any Services offered by ANANTA Home of Healing. By accessing or using this website, or by booking any of our Services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1.2 Definitions

In these Terms and Conditions:

'We', 'us', and 'our' refer to ANANTA Home of Healing.
'You', 'your', and 'individual' refer to any person accessing this website, making a booking, or receiving Services from us.
'Services' refers to Ayurvedic consultations, personalised treatment plans, Ayurvedic treatments (including massage), and the set detox plan offered and booked through us.

1.3 Minimum Age Requirement

Individuals must be 18 years of age or older to book and receive a consultation or treatment.

2.0 Appointments & Payments

2.1 Booking an Appointment

To book a consultation or treatment, please complete the contact form or email us at info@anantahomeofhealing.com

A £20 deposit is required to secure your appointment and will be processed online via a secure payment link. This deposit will be applied to the total cost of your appointment, and may be transferred or refunded in accordance with our Cancellation & Rescheduling Terms. For full details, please refer to the relevant section below.

2.2 Cancellation & Rescheduling

We understand that plans can change, and kindly ask for as much notice as possible if you need to cancel or reschedule your appointment. The following terms apply in relation to your scheduled appointment time:

More than 24 hours' notice
- No charge will apply. Your deposit will be fully refunded or transferred to your new appointment.
Less than 24 hours' notice
- A fee of 50% of the total appointment cost will apply. Your deposit will be applied toward this fee, and a new deposit will be required to rebook.
No-shows (missed appointments without notice)
- A fee of 100% of the total appointment cost will apply. Your deposit will be applied toward this fee.
All cancellation and no-show fees will be automatically processed using the card payment details provided at the time of booking.
Please allow up to 10 working days for any deposit refunds to appear on your statement. If the refund has not appeared after this time, please contact your bank or payment provider for assistance.

2.3 Payment

Deposit payments, refunds, and any applicable charges for cancellations and no-shows are securely processed online via Stripe, using the card payment details provided at the time of booking. All transactions are subject to Stripe's Terms of Service and Privacy Policy.
The remaining balance is payable in person on the day of your appointment via SumUp, a secure point-of-sale provider, subject to SumUp's Terms and Conditions and Privacy Policy. Please note that cash is not an accepted form of payment.
All payments, including deposits, balances, and any cancellation or no-show fees, are considered final, unless otherwise agreed in writing.
We do not collect or store your card payment details.

2.4 Late Arrival

If arriving late for an appointment, there is no guarantee that the full treatment time will be allocated, and it will be subject to availability. Please note that the full treatment price will still apply.

3.0 Health, Consent & Guidance

3.1 Health Questionnaire

Each Ayurvedic treatment has specific contraindications. If a treatment is requested without a prior consultation, a health questionnaire must be completed in advance of the appointment. This allows for a thorough review of your medical history and health information to ensure that the chosen treatment(s) is appropriate and safe. Where necessary and if possible, alternative treatment options may be recommended. The questionnaire will be provided via a secure online form, and must be completed prior to confirming your appointment.

3.2 Informed Consent for Consultations & Treatments

All individuals will be required to provide informed consent prior to receiving a consultation or treatment(s). This is to ensure that you understand the nature of the Service, any potential risks, and how your information will be used.

The consent form will be provided via a secure online form, and must be completed prior to your appointment.

3.3 Consultation & Treatment Plan

A consultation provides a comprehensive review of your physical, mental, and emotional wellbeing, with a focus on identifying any dosha (energy-profiles) imbalances. The full scope of assessments and discussion topics, such as medical history, presence of ama (toxins), and current health concerns, is outlined on our website and detailed in the Consultation Consent Form.

Following the consultation, you will receive a personalised treatment and/or set detox plan. If any of the suggested treatments make you feel uncomfortable, please inform us, as alternative recommendations can be discussed where appropriate.

3.4 Pre-Consultation Guidance

Certain Ayurvedic assessments, such as Nadi Pariksha (pulse diagnosis), require specific preparation to ensure accuracy. You will be informed of any relevant guidance in advance and through the Consultation Consent Form, including activities to avoid (e.g. caffeine, exercise, massage). It is your responsibility to follow the guidance, as failure to do so may affect the accuracy of your consultation and limit the support we can provide.

3.5 Pre & Post-Treatment Guidance

Pre-treatment

Certain treatments have specific preparation guidelines, which will be communicated in advance where applicable. In all cases please:

Ensure good personal hygiene out of courtesy to your therapist and to support a clean treatment environment
Arrive well-hydrated

Post-treatment

Whilst certain treatments include personalised aftercare advice, the following general guidance applies to all treatments:

Take a warm shower to remove any residual oils or products
Stay well-hydrated
Eat light, nourishing meals
Keep warm and allow time to rest

Additional advice for specific treatments:

Shiro Abhyanga (Head Massage)

Do not shower or wash your hair immediately after the treatment
Wait at least 1 hour before doing so

Shirodhara (Forehead Oil Flow Treatment)

Wash your hair immediately after the treatment
Allow 2-3 hours before going to sleep post-treatment

3.6 Ama (Toxin) Assessment & Ama Pachana (Detox)

The presence of ama, an accumulation of toxins within the body, will be assessed either during a consultation or via the Health Questionnaire (if requesting a treatment without a prior consultation). This assessment is required before proceeding with certain treatments, as treating the body when ama is present may reduce the effectiveness of the treatment and potentially exacerbate any imbalances.

If ama is detected, a gentle detox process known as Ama Pachana will be recommended. While not mandatory, it can help to ensure that you receive the full therapeutic benefit of your treatment(s).

4.0 Practical & Personal Care

4.1 Draping

Full Body Treatments

Due to the traditional sequence of massage strokes, standard towel coverage is not used during full body treatments. The lower private area will be draped at all times, while the rest of the body will remain uncovered to support the natural flow of the treatment. This applies to the following treatments:

Sarvanga Abhyanga (Full Body Massage)
Sarvanga Marma Abhyanga (Full Body Energy Point Massage)
Pinda Sveda (Herbal Poultice Massage)
Udvartana (Herbal Scrub Massage)

Localised Treatments

During localised treatments, only the body areas specified in the treatment description will be uncovered. All other areas will be draped accordingly.

4.2 What to Wear & Bring

All necessary items for a treatment will be provided. Please bring any toiletries or cosmetics that you may wish to use after your appointment. We recommended wearing comfortable, warm clothing. While every effort will be made to help remove any residual oil or products post-treatment, please wear clothing that you do not mind potentially getting stained.

Please note the additional requirement for the following treatment:

Shirodhara (Forehead Oil Flow Treatment)

Bring a scarf, hat, or similar item(s) to cover your head, ears, and neck to protect against exposure to the cold.

4.3 Shaving & Waxing

Please ensure that any shaving and waxing of areas to be treated is completed at least 24 hours prior to the appointment.

4.4 Make-up

For treatments involving the face, please arrive with all make-up removed.

4.5 Menstruation

Due to the body's natural cleansing processes and energy flow during menstruation, certain treatments are not offered during the first three days or at any point of the menstrual cycle. Please refer to the individual treatment details for guidance. This will also be discussed when scheduling your appointment, if applicable.

4.6 Pregnancy

Pregnant individuals are welcome to receive treatments; however, certain treatments are not offered during the first trimester or at any stage of pregnancy. Please refer to the individual treatment details for guidance. Consultations are not available for individuals who are pregnant or actively trying to conceive.

5.0 Communication & Personal Information

5.1 Communications

By providing your contact information, you agree to receive communications from us by email and/or telephone in order:

To respond to enquiries submitted via our website, email, or telephone,
To acknowledge receipt of your enquiry via an automated email response, which includes information on how to manage your communication preferences.
To distribute online forms, including Appointment Confirmation, Health Questionnaire, Consultation Consent Form, and Treatment Consent Form.
To confirm, amend, or cancel appointments.
To send appointment reminders.
To follow up after consultations or treatments.
To provide important updates related to your booking or the Services you have received.
To send receipts for payments made for Services.
To notify you of material changes to our Privacy Policy and Terms and Conditions.

We respect your privacy and will only use your contact information for these purposes, in accordance with our Privacy Policy.

5.2 Personal Information

The submission of your personal data is governed by our Privacy Policy, which explains how we collect, store, and process your information in compliance with applicable data protection laws.

6.0 Service Changes & Legal Terms

6.1 Modifications to the Services & Prices

Prices for our Services are subject to change without notice. We reserve the right to modify or discontinue any part of the Services including but not limited to treatments, consultations, and content, at any time, without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

6.2 Disclaimer & Limitation of Liability

6.2.1 Disclaimer

The Services provided by us are holistic and complementary in nature. They are not intended to diagnose, treat, cure, or prevent any medical condition, and should not be considered a substitute for professional medical advice, diagnosis, examination, or treatment. If you have any concerns about your health or wellbeing, please ensure you consult a qualified medical professional.

Please note that individual experiences may vary. The outcome of our Services can differ from person to person. No specific results are guaranteed, and we make no assurance that any particular outcome will be achieved.

6.2.2 Limitation of Liability

We take great care to ensure all treatments are delivered safely and professionally. However, to the fullest extent permitted by law, we shall not be held liable for any loss, damage, or injury (including worsening of a condition) arising from your use of our Services, unless caused by negligence.

You are responsible for the following:

Providing accurate and complete medical and health information during a consultation or prior to receiving a treatment.
Following all guidance given before, during, and after a consultation or treatment.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or any liability that cannot be legally excluded.

6.3 Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, regional or local rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security of any related website, other websites, or the Internet. We reserve the right to terminate your access to the Services or any related website for violating any of the prohibited uses.

6.4 Governing Law

These Terms and Conditions and any separate agreement whereby we provide our Services shall be governed and construed in accordance with the laws of England and Wales.

6.5 Changes to the Terms & Conditions

We reserve the right, to update, modify, or replace any part of these Terms and Conditions at our sole discretion by posting the revised version on our website. While we encourage you to review this page periodically, we will notify you of any material changes. Continued use of our website or Services after any such updates will constitute your acceptance of the revised Terms.

6.6 Website Content Disclaimer

The content provided on our website is for general informational purposes only and is not intended as medical advice or a substitute for professional consultation, diagnosis, treatment, or cure. Whilst we strive to keep all information up to date and accurate, we do not guarantee the completeness, accuracy, or timeliness of any content.

We reserve the right to modify or remove content on the website at any time without prior notice. You are encouraged to verify any important information directly with us before relying upon it.

6.7 Errors & Omissions

While we make every effort to ensure the accuracy of information on our website and in our communications, occasional errors or omissions may occur. We reserve the right to correct or update any information at any time without prior notice. Any reliance on the material on this site is at your own discretion. For the most accurate and personalised guidance, please contact us directly.

7.0 Contact Information

If you have any questions about the Terms and Conditions, please contact us at info@anantahomeofhealing.com